SHIPPING INFORMATION
See below for information about the delivery options in your state or country.
What are your processing times?
We process orders Monday, Tuesday, Thursday and Friday (excluding public holidays). Orders placed before 10:30am AWST on these days are generally shipped the same business day. Orders placed after this will be sent the following business day. Please note that during busy periods we may take slightly longer to process your order. We are unable to ship orders on pubic holidays and weekends.
Where do you ship?
We ship worldwide from our studio in Perth, Western Australia.
Countries that do not use our accepted payment types are excluded from this.
How long does shipping take?
Shipping times vary per city, state and country. Please be aware that during holiday periods, shipping times may be delayed. The Covid-19 pandemic is having fluctuating influence on shipping timeframes that are out of our control.
Domestic Shipping Options & Timeframes
The below timeframes are taken from the Australia Post website and should be used as a guide only. You can view current domestic delivery disruptions and service updates here.
| Express Post | Regular Parcel Post | |
|---|---|---|
| Western Australia | 1-2 business day | 3-7 business days |
| Australian Capital Teritory | 2-3 business days | 5-7 business days |
| New South Wales | 2-3 business days | 5-7 business days |
| Northern Territory | 3-5 business days | 10-14 business days |
| Queensland | 2-3 business days | 5-7 business days |
| South Australia | 2-3 business days | 5-6 business days |
| Tasmania | 2-3 business days | 7-9 business days |
| Victoria | 2-3 business days | 6-8 business days |
International Shipping Options & Timeframes
The below timeframes are taken from the Australia Post website and should be used as a guide only. Some countries within the UK and Europe may be excluded from these timeframes. International Standard is insured and comes with tracking. International Express is insured and comes with tracking and signature on delivery (where allowed). Some countries are no longer performing signature on delivery due to government restrictions. Items delivered to some destinations may be subject to additional COVID-19 related delays. For more information on international delivery timeframes please visit the Australia Post website here. You can also keep up to date on delivery disruptions and more here.
| International Express | International Standard | |
|---|---|---|
| New Zealand | 5-8 business days | 7-12 business days |
| Canada | 4-8 business days | 6-12 business days |
| USA | 4-9 business days | 6-12 business days |
| UK | 4-8 business days | 6-12 business days |
| Europe | 5-10 business days | 10-15 business days |
| India | Suspended | 9-16 business days |
How can I track my order?
You will receive an order note with shipping information once your order has been completed. If you haven’t received this email, please contact us here.
Domestic orders via Regular Parcel Post or Express Post will also receive email notifications on your parcel’s journey directly from Australia Post. Orders using International Standard and International Express will receive a tracking number.
Domestic and some International orders do not include signature on delivery.
How much is shipping?
Shipping is calculated by weight. This means charges will vary by what is purchased and also by where you are located. You can calculate shipping charges at the checkout. We pass on charges directly from Australia Post for shipping. Where possible we will refund you any overcharge for shipping.
Am I covered for loss or damage?
All domestic and international parcels are covered for loss or damage. Breakages and loss will need to be claimed through Australia Post. Please contact us here first if you need assistance with your shipment. Orders do not include signature on delivery. We will do our best to include delivery notes on orders.
Am I able to pick up my order?
We are based in Perth, Western Australia. We are available to meet customers Monday through Friday within regular business hours. We are unable to meet on public holidays and weekends. Please contact us here if you would like to arrange pick up.
Got any other questions? Contact us here!